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Returns & Exchanges Policy

OUR ​RETURN AND REFUND POLICY

 

Thanks for shopping at our website - FashDirect.com


If you are not entirely satisfied with your purchase, we're here to help.

Cancellation Period

If for any reason you are not satisfied with your purchase, you may ask for an exchange or return for a refund with-in 30 Days.
Prior to return please contact us for a return instructions. You can contact us by email or our contact form.
Please include your order number and e-mail address used to place the order. All items must be in brand-new condition, including original packaging in order to avoid refusal of the returned merchandise.
Once items are returned a Fash Direct return specialist will process your order return with 72 hours and contact you to process your refund.

Shipping & Handling Costs

Yes ! we ship worldwide. We offer flat rate shipping for all countries as follow:

 OPTION  COST 
 EST. DELIVERY TIME 
 USA
 INTERNATIONAL
 STANDARD   FREE   5-10 Business Days   7-28 Business Days 
 REGISTERED   $9   3-7 Business Days   5-21 Business Days 
 EXPRESS   $29   1-5   Business Days   3-9   Business Days 

Any customs or import duties are charged once the parcel reaches its destination country must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You can contact your local customs office for further information.

Payment Options

We offer 2 payment methods:
  • Credit Cards (Visa / Mastercard / American Express)
  • PayPal

  • Delivery Charge on Returning Goods

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
    If you receive a refund, the cost of return shipping will be deducted from your refund.

    Damaged / Defective / Incorrect Goods

    In case you received damaged / defective or incorrect good - we will be responsible for paying for the shipping costs for returning your item

    Refunds


    Once we receive your item, we will inspect it and notify you that we have received your returned item.
    We will immediately notify you on the status of your refund after inspecting the item.
    If your return is approved, we will initiate a refund to your credit card (or original method of payment).
    You will receive the credit within a certain amount of days, depending on your card issuer's policies.

    Contact Us


    You can contact us in one of the following ways:

  • Online Form - click here to contact us.
  • Email: info@fashdirect.com
  • Mail Address: Fash Direct / 3340 Greens Rd Bldg A Suite 700 / Houston TX 77032 / USA


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